Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Item Promos (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itempromos.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@itempromos.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@itempromos.com
On the cheek in front are serrated. on the transparent-scratches
I didn't receive the parcel but I got money refund thanks!
Good Morning - a shipment with a washing brush - arrived happily. All right. Thank you for the quick and efficient execution of the order. You are a reliable company. I give all 5 stars in the feedback comment. Best regards. Szczotka ze zbiorniczkiem na płyn do mycia naczyń kuchennych. Przesyłka dotarła po ponad 3 tygodniach od daty zamówienia. Wszystko w porządku.
As described
All as in the description. Opened, until it can not be used as in the video description. We'll try. Thank you store.
I thought the handle would be longer.
cool
Good
It works well, one minus-a place where a detergent is served-just an elastic band with a slot-the detergent itself flows out I will somehow reduce the slot
Very comfortable, I advise everyone
ok
Very hard the get the soap out even though pressing it many times.
Sweet and Bitter
Ok
Ok but not yet tested whether it is 100% OK and functional !!
As in the description
Product as advertised
I'm happy it matches the description
Nice product. Like
Fast delivery
I haven't tried it yet. Took 2
super
Covid meant it took a while to run up but looks great
bien
I know right, it's just a dish-washing device, but seriously it is an awesome dish-washing device. If you have ever tried to use dish scrubbers with a handle, you are probably familiar with the following situation. Most scrubbers make you fill the soap reservoir through the button that you push to dispense soap. This usually leads to 1. You getting soap all over the stupid thing when you try to fill it up 2. You don't fill it up all the way 3. It leaks out from the button/ fill hole all the freaking time. 4. The button is either super hard to push or doesn't dispense any soap when pushed. This product fixes all of that. Instead of filling up the soap reservoir from the button, you fill it up from the very top of the handle which screws off to reveal the fill-port. This makes it so that you can fill it all the way up and when you are done, it doesn't leak, the back of the handle never just accidentally falls off like the button did on all my other scrubbers. The button itself to dispense soap is easy to push, actually dispenses soap and has a very high quality super-seal around it so that soap never leaks from the button. If pushed properly, you can actually get this thing to shoot soap several inches. No more guessing if you actually got any soap on those bristles. Product just works. I bought one of these for my work kitchen, and since it was company money, price didn't really matter. I looked for one that seemed to be the best quality. When this came, I was so blown away by it, that I instantly ordered a new one for my house. My wife scoffed at me, but when it got here, she realized that I made the best buying decision ever. Now, all power in the relationship has returned to me, and I control the money now. If you want to win your marriage, buy this.