Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Item Promos (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itempromos.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@itempromos.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@itempromos.com
In the work did not try. I liked it. delivery is fast. thank you.
Until St. Petersburg. less than a month. I didn't. Packed just in plastic bag. It's a whole thing.
don't try it yet
haven't tried it yet
haven't tried it yet, looks as in picture
Charming! Thank you very much
It works very well.
It came quickly.
My wife liked it.
The product is well packaged. Very nice. I don't know how I tried it but it looks good. I recommend the store
A great product. He's here fast. Thank you store
Plastic. טרם השתמשתי
Pas encore testé
For the occasional home doughnut maker, I think this does the job well. After a little experimentation I was able to turn out round doughnuts that vanished from the plate faster than I could make them. The unit is constructed of lightweight plastic and has a simple design. It can be disassembled completely for cleaning. It is fairly lightweight, and can make maybe five 3" doughnuts to a filling. It ships in a no-frills cardboard box with limited instructions printed on it. Your best bet is to find a batter-based recipe online and experiment with the usage.
I guess I can't say it works great for donuts (never tried), but it's perfect as a pancake dispenser! Have been using this one for 10+ years, still looks & works great. Also like it when pouring cupcake batter, keeps the edges neat & clean...I give it short shots of batter for more volume control. It holds about 2-1/4 cups of batter at a time.
After we use this mold some times, I am able to make donnut very quickly, this does the job well for home doughnut maker.
Very good doughnut molds, affordable, you can make doughnuts with my kids, it's completely effortless and practical!
A little smaller than I expected, I am just starting out with learning the art of making donuts, I'll keep trying to make a perfect donut. Until now, I am satisfied with the mold.
We loved this item, I ordered it for a gift and my friend is making donuts like crazy. Well worth the money.
Works well for making donuts and for making pancakes, also for making waffles and other types of pastries that need donut shaped appearance.
Decently sized dispenser. Purchased it use with donut maker to easily dispense the batter hassle free.
This small mold is helpful for making donut, and my kids make donut with me, it's amazing, this mold is cheap but useful. I like it.
I like this product. It makes my work easier when making donuts. Try it out.
I don't use this to make donuts, I put my pancake batter in it, and get perfectly round pancakes, love it.
My first batch the batter was a little thin but it does work.