Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Item Promos (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://itempromos.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@itempromos.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@itempromos.com
Recommend! I'm buying the second car, this time as a gift.
As always spectacular, they look like toy but they have their nerve
Perfect. Pretty powerful and I don't see any hits. The briefcase is very simple plastic. What I didn't like was the packaging that didn't come in any box, just the briefcase wrapped in plastic
Delivery on the fourth day. It's okay. Great store.
Thank you! It came in 3 days. Packed in branded packaging. Spinning, okay. There is a battery charge indicator on the screwdriver itself. Assembled soundly. In general, I recommend. Took 16V in the box.
Like a drill, of course. But this is not necessary. But the screwdriver is excellent. Happy with your purchase
Came quickly everything works but very happy with this product
Excellent purchase, great and powerful, we will see the durability of the batteries. The battery housings seem a little "malucas" but in general I am very happy with the drill
Good Chinese tool.
Very good!
Great screwdriver
Better than expected, compact and powerful
This pretty much uses a cell phone charger to charge, you won't be doing any drilling or major home improvement projects with this. What you will be doing is saving yourself from all the little things, like screwing together cheap furniture and tightening cabinets without worrying about that power drill destroying it, fixing toys and other random things. I've had it around a month and keep it sitting on my desk, haven't had to charge it since I bought it. I was surprised how many things I was suddenly inspired to fix immediately because I didn't need to use a screw driver. This is one of those spontaneous buys that at first you regret, but later on wonder why you didn't buy it sooner. Super light weight, weighs about as much as a glass of water.
BOUGHT THIS TO USE WITH THE SCRUB DRILL BRUSHES... LOVE IT!
I was looking for a drill to do some small projects with around the house and this one totally fits the bill. I am very inexperienced with tools, and I have inherited a ton of drill bit however I did not have a drill to use them with. I was in the market for something lightweight but powerful enough to actually work. This drill is super easy to use. It charges with my cell phone charger which is crazy cool. It was easy to see what button to push for the drill to screw something in and what to push for the drill to pull something out again. It was also easy to get different bits in and out. So far I've used the drill to install a clothesline, I drilled into our shed and a tree for that and was able to drill into both types of material without any problem at all. And I also used the drill to hang some random stuff off walls. Its powerful enough that I haven't had any trouble getting things done, but not so powerful that I have to be afraid I might cause major damage to myself or others. This drill seems perfect for all those little projects that come up around the house.
I bought this for my 8 yr old son to use when I need 'help' around the house. It fits him quite well and is a good addition to the little tool set I bought for him. He is very excited to start working on practicing his drilling skills on the old pallets we have out back. I also bought a scrubber attachment for the drill so he can use his drill to scrub the bathroom. Not to toot my own horn, but I really am brilliant. :D
This is exactly what I was looking for. I only needed a cordless drill for small projects around the house. Did not want to pay for a heavy duty drill that would not be used all that often. This little drill is perfect. Small, lightweight and yet very powerful. Charges quickly from the included charger, or you can use any other 5 volt USB charger you already may have. I could not be more pleased.
I've lived long enough to know to never expect more from a product than its price would warrant. If you're mounting framed pictures, installing lightweight hardware in your patio or plan to pre-drill for most household substrate installations, this is a great product. I think it's perfectly priced for what it does. If you have something really specific in mind for a project that requires more power, I would recommend that you visit a trusted retail establishment for expert advice.
I love this drill. I’m a single, 30 something year old mom, and this is my first drill. I have used it to hang curtains and wall decor. I find myself looking for other projects just so I can use it. It comes with one screw bit, and I ordered more with drill bits to use with it. They work well too!
I recently bought a new place and was in need of a drill to hang things with. This drill does the job. It's small but powerful. It's simple to use and lightweight. It's smaller size makes it easy to maneuver in constricted spaces. Great drill and I'd buy it again.
I just got it and I’m presently surprised it’s light weight, has just enough power and is great for small tasks.
I purchased this to use with my clean power tool brushes. Oh my gosh! I love this thing. Not to big, power is exactly what I need. Charged all night and used it for over an hour to clean my shower. I’m buying another one for odd jobs around the house.
I love this drill, I am not a diy person but with this drill I feel like I am...right on my 1st project I fixed my own window seal..this drill fits right into my hand perfectly and it's light weight so it doesn't bother my nerve damage... yay diy here I come
We just needed a power drill to put a table together. This drill comes with a Phillips/flathead bit, and you don't even have to plug it in immediately; comes with a little juice. Overall a good drill for small projects.
Bought this to use with brush attachments to scrub my shower. Genius! Powerful enough to get a good scrub. Charge lasts a long time. Perfect for light duty screws and top notch fir shower scrubbing!!!